We’re here to make your experience as thoughtful and seamless as possible. Whether you have a question about an order, need help choosing a piece, or simply need a little guidance, our customer care team is happy to help. We believe in personal service, thoughtful communication, and making sure every detail feels just right.
Shipping & Processing
Find answers to common questions below
Every piece is handcrafted and embroidered to order. Processing times vary depending on the item and the season, but you'll receive an estimated completion date when your order is confirmed.
If you have a special occasion or gift deadline, please reach out before placing your order. I'll do my best to accommodate rush requests whenever my schedule allows.
Yes! I ship throughout the United States. Each keepsake is carefully packaged to ensure it arrives safely and beautifully.
Absolutely. If your order is being sent directly to a loved one, I'm happy to include a complimentary gift note. Simply leave your message at checkout.
Personalization
Find answers to common questions below
Most items can be customized with a name, monogram, birth details, initials, or a special date. Personalization options are listed on each product page.
Yes! I love creating meaningful, heirloom-quality pieces. If you have a special idea or family tradition you'd like to incorporate, I'd be delighted to work with you on a custom design.
For many custom orders, yes. When needed, I'll provide a proof of names, fonts, or layout for your approval before embroidery begins.
In some cases, yes. Please contact me before sending your item so we can discuss whether it's suitable for embroidery
Refunds & Exchanges
Find answers to common questions below
Because each piece is personalized and made just for you, I’m unable to accept returns or exchanges on custom embroidered items.
I take great care with every stitch, but if your order arrives damaged or I’ve made an error, please contact me within7 days of delivery. Include your order number and photos of the item, and I’ll work with you to make it right.
Please double-check all names, dates, monograms, and spelling before placing your order. Since every piece is created from the information you provide, I cannot offer refunds or replacements for customer-submitted errors. If you notice a mistake immediately after ordering, contact me as soon as possible—I’ll do my best to update it if stitching has not yet started.
I'm always happy to answer questions before you place your order. Whether you need help choosing thread colors, selecting the perfect font, or deciding on personalization, I'd love to help you create a keepsake you'll treasure for years to come.
